Your telecommunications partner
Quality is our passion
Serving the community
To setup your voice mail you need to setup call forwarding and your voice mail preferences. Call forwarding
is set for when there is no answer or when the line is busy. Setting your voice mail preferences sets your
voice mail box password, recording/greeting, notification and wake up calls.
First we'll setup your call forwarding. Call forwarding is 2 steps. Call forward when there is no answer and call forward when the line is busy.
Call Forward No Answer: To enable call forwarding to your voice mail box when your phone is not answered dial *92 (wait a few seconds for the stutter to quit), dial a number for the number of rings you want to wait before forwarding the call (normally 4, but if you would like to give yourself more time to get to a phone before forwarding, make the number of rings higher), then dial 296-8001. Do not hang up until the line answers, 'Please enter your mailbox number'. After you hear the recording, go ahead and hang up. EXAMPLE: *92 pause a second, 4 then 2968001. (*93 disables Call-Forward-No-Answer feature)
Call Foward Busy: To enable call fowarding to your voice mail box if your line is busy dial *90 (wait a few seconds for the stutter to quit) then dial 296-8001. Do not hang up until the line answers, 'Please enter your mailbox number'. After you hear the recording, go ahead and hang up. EXAMPLE: *90 pause a second, then 2968001. (*91 disables Call-Forward-Busy feature)
OK, now your calls will go to your voice mail box when your line is busy or no one answers. Time to set up your voice mail box features.
1. ENTER YOUR USER BOX NUMBER: enter in your seven digit telephone number.
2. ENTER IN YOUR PASSWORD: new users will create a password further along in the setup, the default for new users is 0000; existing users will enter their four digit password.
For new voice mail users the system begins with a tutorial to welcome you to the system and give you an overview of it. If you choose not to listen to it, or to remove it from the opening, you can press the star *.
Once you enter into the voicemail system, you will be guided through by using your dial pad on your telephone. You are notified of a new voicemail message by a stutter dial tone on your phone line.
Once the user box number and the password are correctly entered, the voicemail system will give your message status. EXAMPLE: You have 1 new message, you have 2 saved messages.
MAIN MENU 1. LISTEN TO MESSAGES (press 1) 3. TO CHANGES YOUR OPTIONS (press 3) * SET WAKE UP CALL (press star) # EXIT MENU 1. LISTEN TO MESSAGES 1. Plays NEW messages and gives a date and time after it plays 1. Replay message . replays current message 2. Save and hear next . saves into mailbox and moves to next message 3. Save as new . saves message as a new message (keeps stutter dial tone) 4. Delete . deletes current message 5. Adjust Volume . only applicable with certain phones 2. Plays SAVED messages and gives a date and time after it plays 1. Replay message . replays current message 2. Save and hear next . saves into mailbox and moves on to next message 3. Save as new . saves message as a new message (keeps stutter dial tone) 4. Delete . deletes current message 5. Adjust Volume . only applicable with certain phones 3. MAILBOX OPTIONS 2. Record greeting . this is what callers hear when they wish to leave a voicemail 1. Replay . replays current greeting 2. Rerecord - records new greeting Speak after the tone and press 1 to hear 3. Delete . deletes current greeting and starts over 3. Change password . enter and reenter at prompt with your dial pad 5. Message notification . option for sending notification to an outside source Opens with status of option turned on or off 1. Change number . allows user to enter number to call EXAMPLE: 4201234 (pager) Once entered, system replays the number to be called *. SET WAKE UP CALL 1. Change time . select a time for voicemail system to call Enter hour: system will pause after prompt Enter minutes: system will pause after prompt Press 1 for AM, 2 for PM Once completed, the system will replay the time selected .*. will turn wake up call option off
(Disclaimer...although we make every attempt to ensure the voice mail system is completely functional, there may be an occasion beyond our control, that one or more features of the voice mail system (including the wake up call feature) that may not fuction. This is rare but it has happened. We strongly suggest that you do not use the Wake up call feature beyond what is reasonable. If something is extremely important, like getting up for work, we suggest that you get an alarm clock as a backup)