Payment Options

Automated Secure Payment System (NEW)
SmartHub – View/Pay Your Bill Online
AutoPay/Recurring Payments
Lifeline Services

AUTOMATED SECURE PAYMENT SYSTEM

What is the Automated Secure Payment System?
You can now pay your Mulberry Telecommunications bill from your phone 24/7. It’s easy, just dial 765.296.4729, select the prompt to make a payment, and enter your customer account number.

Benefits of paying your bill via the Automated Secure Payment System:

Pay your bills
Check your account balance
24/7 access
No processing fees
Quick, convenient and secure

SECURE PAYMENT QUICK REFERENCE GUIDE:

Call 765.296.4729 and select option make a payment

When you reach the Payment Menu:

To make a payment Press 1
To check your account balance Press 2
To modify your recurring payment Press 3
To repeat this menu Press 9

How to Make a Payment?

Please enter your Mulberry Telecommunications account number and PIN number followed by the # sign

(if you do not know your account number or PIN number please contact our office)

If this is correct Press 1 – if not Press 2

To pay the total amount due Press 1
To enter a specific payment amount Press 2
For example: enter 15003 # for $150.03
If this is correct Press 1 – if not Press 2
To continue without making a payment Press 3
To hear this information again Press 9

Once You Enter the Amount You Want to Pay:

If you wish to add another account to your payment total Press 1
To process your payment Press 2

Select a Method of Payment:

To make a payment by Discover, MasterCard, Visa Press 1
If you wish to add another account to your payment total Press 3
To exit this menu without making a payment Press 4
To repeat these options Press 9

Credit or Debit Card as Your Payment Method:

Please enter your credit card number followed by the # sign. If this is correct Press 1 – if not Press 2
Please enter your credit card expiration date. (use the first 2 digits for the month and the last 2 for the year)
If this is correct Press 1 – if not Press 2
Please enter your 5 digit zip code. If this is correct Press 1 – if not Press 2
If you wish us to save your payment information Press 1 – if not Press 2
To repeat these options Press 9

Autopay:

If you wish to have your bill automatically withdrawn from your account each month Press 1 – if not Press 2

Account Status Menu:
Enter account number & Press the # sign. If this is correct Press 1 – if not Press 2

To hear this information again Press 9
(if you don’t Press 9, you will return back to the MAIN MENU)

SMARTHUB

What is SmartHub?
SmartHub allows you to pay your Mulberry Telecommunications bill via the internet from your computer, smart phone or tablet. You may use an EFT via your checking or savings account, credit or debit card – we accept Discover, Mastercard and Visa.

Benefits of SmartHub:

Updated, user-friendly design
Safe and secure
Mobile and web friendly for convenient account management
Improved billing and payment history (up to 12 months)
View and print bills anytime, anywhere
Change your personal information
Set up AutoPay/Recurring Payments
Activate Paperless Billing to save paper & help the environment

Click here to sign up and learn more about SmartHub. If you are already signed up to pay your bills online, you do not need to set up a new account. Just sign in using you email address and password.

AUTOPAY/RECURRING PAYMENTS

What is AutoPay/Recurring Payments?
Make monthly payments without lifting a finger. Sign up for Autopay/Recurring Payments and automatically debit your monthly payment from the bank account (checking or savings), debit card or credit card you designate. No more checks or postage, No more late fees! It’s so easy!

Now you can set up your recurring payment methods using SmartHub. The Recurring Payments screen allows you to add new recurring payment methods that will be automatically charged on the chosen account’s due date. The payment method can be a previously stored account, or you may add new methods as well. In addition, if you have existing recurring payments already in place, you may modify, update, or delete these methods, or even temporarily not allow them to be available if necessary.

Benefits of AutoPay/Recurring Payments:

Your bill is automatically paid from your checking, saving, debit or credit card account
You will still receive a monthly statement (paper or online) so you know what you pay each month
Your bill will be paid on time every month—no late fees!
Set up AutoPay/Recurring Payments and schedule your payments from your computer, smart phone or tablet using
SmartHub Click here to sign up for SmartHub Recurring Payments.

If you have further questions, please contact Customer Service at 765.296.2885

LIFELINE SERVICES

This is a service that provides discounts to eligible low income consumers helping them establish and maintain telephone service

Lifeline: Lowers the cost of basic monthly local telephone service. Eligible consumers can receive up to $9.25 per month in discounts. Lifeline is available for one telephone line per eligible household. A household is everyone (including children and people who are not related to you) who lives in your home and shares income and household expenses. If there are multiple subscribers at one address, please refer to the household worksheet, which is available at www.lifelinesupport.org . The federal lifeline support is paid entirely by the federal lifeline program. This service is not transferable and only eligible customers may enroll in the program.

To apply for these services interested customers should call 1-866-367-8202 . For additional information about these programs, please visit the Universal Service Administrative Company (USAC) website at www.lifelinesupport.org .